Privacy Policy

West Valley Tech respects your privacy. This policy explains what information we collect through westvalleytech.net, how we use it, and the choices available to you.

Who we are

West Valley Tech is a registered trade name in the State of Arizona. Our website is https://westvalleytech.net.

Information we collect

Information you provide

• Communications: If you call, text, or otherwise contact us, we may receive your name, contact information, device or service details, and the contents of your communication.
• Review submissions: When you submit a review, we collect the rating, title, review text, name, email address, and IP address. Your email address is used for review verification and administration and is not displayed publicly. If a review is approved, the name and review content you submitted may be displayed publicly.

Information collected automatically

Our hosting platform, WordPress, and security or diagnostic tools may record technical information such as your IP address, browser type, device type, requested URL, referring page, and the date and time of a request. We use this information to operate, secure, troubleshoot, and improve the website.

Reviews, verification, and avatars

Review submissions are processed by the Site Reviews plugin. We store the submitted review data and IP address to administer reviews and help detect abuse or spam. Review verification emails contain a link used to confirm the submission.

Review avatars are enabled. An anonymized string created from a reviewer’s email address may be sent to the Gravatar service to determine whether an avatar is associated with that email. If one is available, the avatar may appear with the approved review. Gravatar is operated by Automattic; see Automattic’s privacy policy.

We do not currently use Akismet, third-party CAPTCHA services, or review geolocation. If these features are enabled later, this policy will be updated as appropriate.

Cookies and analytics

WordPress may use cookies that are necessary for site administration, security, login sessions, and user preferences. The public website does not currently use Google Analytics, Microsoft Advertising tracking, or advertising cookies. If analytics or advertising technology is added, we will update this policy and provide any notices or choices required by applicable law.

How we use information

• To respond to inquiries and provide requested support or services.
• To verify, moderate, publish, and administer customer reviews.
• To operate, protect, troubleshoot, and improve the website.
• To maintain business records and comply with legal obligations.

How information is shared

We do not sell or rent personal information. We may share information with service providers that help us host, operate, secure, or maintain the website; when you direct us to do so; or when disclosure is reasonably necessary to comply with law, protect rights or safety, investigate abuse, or enforce our agreements.

The website may link to third-party services, including Splashtop remote-support software. The Splashtop Streamer installer initially enables unattended remote access so West Valley Tech can complete the requested service. After the work is finished, we configure Splashtop not to start automatically and require you to click Allow before any future connection. A desktop shortcut is provided so you can start Splashtop when support is needed. You may also disable or uninstall Splashtop at any time. Splashtop operates under its own privacy policy, and information you provide directly to it is governed by that policy.

Data retention

We retain information for as long as reasonably necessary for the purposes described above, including providing support, maintaining business and tax records, resolving disputes, preventing abuse, and meeting legal obligations. Published reviews may remain on the website unless removed or corrected following a valid request, subject to applicable law and legitimate recordkeeping needs.

Security

We use reasonable administrative and technical safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed completely secure.

Your choices and privacy requests

You may ask to access, correct, or delete personal information associated with you. We may need to verify your identity and may retain information when required or permitted by law. To make a request, use our Contact page or call or text 602-456-0064.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to this policy

We may update this policy as the website, services, or legal requirements change. The effective date at the top of the page identifies the latest revision.

Contact

West Valley Tech
13954 W Waddell Rd #103-263
Surprise, AZ 85379
United States
Call or text: 602-456-0064

This policy is provided for general website transparency and is not legal advice.